Refund & Return Policy

Overview

Thank you for shopping at WANNA?. If something isn't right with your order, this policy explains how cancellations, returns and refunds work.

Mandatory consumer rights in your country remain unaffected.

Cancelling your order

You can cancel for a full refund as long as your order has not yet gone into production.

Production usually starts shortly after ordering, so please contact us as soon as possible at support@wannaclothing.com with your order number.

30-day returns

We accept returns within 30 days of delivery if the item is unused, in its original condition and in its original packaging where possible.

Return conditions:

Returns must be approved before being sent back.

Returns go to our center in Germany only. We will provide the exact address after approval.

For voluntary returns, you pay return shipping using a tracked and insured service. Return shipping is non-refundable.

For voluntary returns outside any statutory withdrawal right, a €5 return fee for handling and quality check is deducted from your refund.

Approved refunds are issued to your original payment method after we receive and inspect the item.

We may reduce a refund if the item shows handling beyond what is needed to check its condition.

Statutory withdrawal rights

For eligible non-personalised items, your statutory withdrawal rights remain unaffected.

If you exercise a valid statutory withdrawal right, no return handling fee applies. You are responsible for return shipping unless mandatory law says otherwise or we have agreed to cover it.

Damaged or defective items

If your item arrives damaged, defective, misprinted or different from what you ordered, contact us at support@wannaclothing.com as soon as possible with your order number and photos.

If the issue is confirmed, we will repair, replace or refund it, including shipping where required. No fees apply in this case.

Exchanges

We replace defective or damaged items with the same product at no cost. For any other exchange, the return conditions above apply.

Personalised, made-to-order items

Most WANNA? items are made to order, with the username or link you enter at checkout encoded into the QR code printed on your piece.

Because these items contain content you provide and are produced specifically for your order, they are personalised, made-to-order goods and are not subject to a statutory change-of-mind or cancellation right once production has started.

Returns of personalised items are only possible if approved by us in advance.

For an approved return of a personalised item, an additional €5 QR processing fee is deducted from your refund, on top of the €5 return fee above.

Need help?

Email support@wannaclothing.com with any question about refunds or returns.